Standard return policy
All customers based within the EU may return unwanted item(s) by exercising their rights under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 as detailed below. We also offer a standard returns policy which covers returns or exchange of any unwanted item(s). Please contact firstname.lastname@example.org to discuss a return issue.
You should return your unwanted item(s) within 14 days of receiving them. When your delivery is signed for, the time and date of delivery is logged on our system. Returns outside of this time frame may be accepted at the discretion of CS Wireless Technologies Ltd and may only be refunded as a credit against a future purchase. You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to do so, we may have a right of action against you for compensation.
You shall not have any right to cancel a contract for the supply of any goods which are personalised or made for your specification in any way.
Items should be returned in an unused, re-sellable condition, and with all packaging in perfect condition. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.
You may exchange your unwanted item(s) for a different style or colour, based on stock availability. Shipping is free on the replacement item; however you may be liable for duties and taxes if based outside the EU. All exchanges must adhere to the guidelines set out in our returns policy.